At Dario Camera, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

Returns

You may request a return within 7 days of receiving your item. To be eligible for a return, the item must be:

  • Unused and in its original packaging

  • In the same condition that you received it

  • Accompanied by the original receipt or proof of purchase

To initiate a return, please contact us at [email protected] with your order number and reason for return. We will respond with return instructions.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service. We are not liable for items lost or damaged during the return process.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days, and the amount will be returned using the original method of payment, where applicable. For cash on delivery orders, refunds will be issued via bank transfer or store credit.

Non-Returnable Items

The following items are non-returnable:

  • Items marked as “Final Sale”

  • Gift cards

  • Custom or personalized products

  • Opened software or digital items

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at [email protected] within 3 days of delivery. Include photos of the item and packaging. We will offer a replacement or refund after reviewing the issue.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected].